At a minimum, the buyer/requestor of services (I Need Help) will need to: 1. Have Credit Card details entered to request a service/submit a Service Request (SR). 2. Verify [...]
Yes, you can cancel your request for service at anytime. If you have had a communication on the platform with a bidder then Helptimize platform will assume you are [...]
If provider of the service (seller) decides not to perform the service after requestor (buyer) accepts your bid then are there consequences levied?
A seller bidding and then not delivering the service is something Helptimize platform wants to discourage. Of course there are times an emergency comes up and the service provider [...]
Any major credit card is accepted. Our platform does not take PayPal or other methods in order to reduce costs across the platform and that the costs to the [...]
The service request (SR) can be cancelled by the buyer and then resubmitted if no bids were awarded. Once SR is submitted it only can be altered by the [...]
Yes, the service request can be cancelled at any time free of charge even if there are several bids. If there has been a communication with any seller then [...]
You are not charged for any request submitted and then cancelled unless you had communication with any bidder/seller. Feel free to cancel your request at anytime FOC before communications [...]
How much money is taken out of the Service Requestor’s (Buyer’s) credit card for paying the fee to the Seller?
None, a 2.9 % fee is only taken from the Seller. The Buyer only pays the negotiated seller fee.
No, you don’t need to pay unless you had agreed to milestone payments. Helptimize ask that the buyer communicate with the seller to setup any staged payments if required.
If I (the buyer of services) mistakenly missed information in the contract can I update it with the correct info?
Yes, unless you (the buyer) have accepted a bid in which case the seller needs to modify the contract and resubmit to the buyer for approval. If no bid [...]